We provide an complementary initial evaluation of the situation or problem of a potential client.
This general evaluation and recommendation is done at no charge. We provide, again at no charge, all the time a client needs to understand our credentials, capability, and competence to meet the needs they have. Our purpose is to allow potential clients, to become comfortable (or not), in working with us.
A client is billed only for charges when a contract has been accepted via their signature, and when they have given us a task that has been mutually agreed upon. Our fees are per hour of work.
Our fees are based on the length of the project that we are assigned. Shorter projects, which consume more of our fixed costs, have higher rates per hour. Our current fee schedule is provided to a customer as part of our initial consultation.
We honor all non-disclosure agreements that we have signed. We will not sign a secrecy agreement if we feel, for any reason, that we cannot completely honor it.
We work with both end users and suppliers of equipment and chemistry.We identify all current, and recent past, firms with whom we are working and with whom have worked.
Unlike some other consulting firms, we will not work with an end-use customer if we are professionally employed by a firm which is or may be a potential supplier for the end-use customer.
We will not "lead" our end-use customers to our supplier customers. We do not do sales or representative work. We do not accept commissions; we accept only fees as stated in our contract.
We are personal friends with many end users and suppliers in the industrial cleaning industry. These friendships do not color our professional views about their products or their meeting of the needs of customers.
We do not simultaneously work for competitive firms. We are respected and long-term participants in the industrial cleaning industry. We make our living in this industry. Consequently, at some future time, we may work for a firm that is a competitor of another firm with whom we have worked in the past. When this occurs, we do not reveal confidential information from the former client.
There is a signed contract for our work with every client.